Citi Bank Recruitment Notification for Customer Service Associate

           

Citi Bank Recruitment Notification for Customer Service Associate

About Company - (https://www.online.citibank.co.in/)

Global financial institution Citi Bank, often known as Citigroup, has a long history and a strong influence in the banking sector. Since its founding in 1812, Citi Bank has expanded to become one of the biggest and most reputable banks in the world.

Citi Bank operates in more than 100 countries and serves millions of customers including individuals, businesses, governments and institutions. The bank offers a comprehensive range of financial products and services that address diverse needs in retail banking, corporate banking, investment banking, wealth management and more.

With a strong commitment to innovation, Citi Bank uses technology and digital solutions to enhance its services and provide seamless banking experiences. Online and mobile banking platforms allow customers to conveniently access their accounts, manage transactions and use a wide range of digital banking tools.

As a global bank, Citi Bank places a strong emphasis on delivering value to its clients while maintaining a robust risk management framework. The bank focuses on building long-term relationships with its clients, providing customized financial solutions and supporting their financial goals and aspirations.

 

Job Details:

• Company: Citi Bank

• Role: Customer Service Associate
  

• Location: Mumbai
  

• Qualification: Any Bachelor's Degree 
  

• Work Experience: 0 - 4 Years

• Salary: 4LPA to 6 LPA Approx.

Roles And Responsibilities:

• Answering Customer Questions: You will respond to incoming customer questions by phone, email, or live chat. When a client asks a question or expresses a concern or wants information about a product, service, or policy, you'll respond as soon as possible and accurately.
• Resolving Customer difficulties: You'll work to promptly and effectively address customer complaints and difficulties. Investigating the issue, compiling pertinent data, and offering suitable solutions or alternatives to satisfy consumer needs could all be part of this.
• Supporting Customers with Products or Services: You will help customers understand and make use of products or services. This entails educating them on the features, functions, and advantages of the services offered as well as resolving any technical issues that may arise.
• Processing Orders or Requests: You will take care of customer orders as well as requests for revisions, cancellations, or upgrades to products or services. This entails precisely recording consumer information, validating data, and assuring the efficient processing of transactions.

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Skills Required:

• Communicate verbally and in writing in a clear, succinct manner on a regular basis.
• Display your capacity for problem-solving.
• effective written and verbal communication
• Analytical and communication skills that work

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How to Apply - All readable and interested applicants should apply online from the official website or from the link given below.

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