Adecco Recruitment Notification for Head of Client Services
About Company - (https://www.adecco.co.in/)
Adecco is a global leader in human resources solutions, providing a wide range of services to businesses and job seekers around the world. With a presence in over 60 countries, Adecco offers temporary, permanent, career transition and talent development solutions.
Over the years, Adecco has grown exponentially and has established itself as a trusted partner for companies looking for staffing solutions. Their extensive network and deep industry expertise enable them to match companies with the right talent and support individuals in finding meaningful employment opportunities.
Adecco's core services include recruitment and selection, HR consulting and outsourcing. Whether finding qualified professionals for short-term projects or helping with long-term talent acquisition strategies, Adecco leverages its global reach and expertise to deliver customized solutions aligned with its clients' needs.
One of Adecco's key strengths lies in its commitment to innovation. The company actively uses technological advances and digital transformation to improve its services. This includes leveraging data analytics, artificial intelligence and automation to streamline recruitment processes, improve candidate matching and increase overall efficiency.
Job Details:
- Company: Adecco
- Role: Head of Client Services
- Location: Bangalore
- Qualification: Any Bachelor's Degree , MBA(HR)
- Work Experience: 1+ Years
- Salary: 4LPA to 6LPA Approx.
- Company: Adecco
- Role: Head of Client Services
- Location: Bangalore
- Qualification: Any Bachelor's Degree , MBA(HR)
- Work Experience: 1+ Years
- Salary: 4LPA to 6LPA Approx.
Roles And Responsibilities:
- Building and maintaining ties with important clients will be your responsibility in the area of client relationship management. This entails comprehending their requirements, goals, and difficulties in order to match the services offered to their expectations. You will operate as the client's primary point of contact, responding to their questions, resolving problems, and ensuring general client happiness.
- Service Delivery plan: You will create and put into action a service delivery plan that is in line with the goals and objectives of the organisation. To guarantee that customer service requirements are regularly reached or surpassed, this includes developing service standards, setting key performance indicators (KPIs), and monitoring performance.
- Team Leadership: As the department's head of client services, you will be in charge of a group of experts and offer leadership, direction, and support. Setting clear guidelines, maintaining a supportive workplace culture, and boosting team members' professional growth are all part of this.
- Service Improvement: To increase efficiency and effectiveness, you will regularly review and improve the processes and practises used to offer services. To improve the overall service experience, this may entail identifying areas for improvement, putting new technologies or systems into place, and getting client feedback.
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Skills Required:
- Strong Communication: As the client's primary point of contact, you must be able to successfully deliver information, pay attention to their needs, and respond to any concerns or problems they may have. Building trust and sustaining solid client relationships will be made easier with clear and straightforward communication.
- Relationship Building: It's crucial to establish and maintain trusting bonds with customers. You should be skilled at building rapport, comprehending customer goals, and forging enduring relationships. Building and keeping strong customer connections will benefit from having the ability to network efficiently, connect with others, and show empathy.
- Leadership and Team Management: You will be in charge of managing a group of experts as the head of client services. Strong leadership abilities are essential, especially the capacity to encourage, inspire, and direct team members. You should be able to establish clear expectations, offer helpful criticism, and promote a supportive and collaborative work atmosphere.
- Focus on Customer Service: In this position, having a strong customer service mindset is essential. You should be dedicated to providing outstanding service and guaranteeing customer happiness. Building a pleasant customer experience depends on being receptive, proactive, and committed to fulfilling client demands.
- Strong Communication: As the client's primary point of contact, you must be able to successfully deliver information, pay attention to their needs, and respond to any concerns or problems they may have. Building trust and sustaining solid client relationships will be made easier with clear and straightforward communication.
- Relationship Building: It's crucial to establish and maintain trusting bonds with customers. You should be skilled at building rapport, comprehending customer goals, and forging enduring relationships. Building and keeping strong customer connections will benefit from having the ability to network efficiently, connect with others, and show empathy.
- Leadership and Team Management: You will be in charge of managing a group of experts as the head of client services. Strong leadership abilities are essential, especially the capacity to encourage, inspire, and direct team members. You should be able to establish clear expectations, offer helpful criticism, and promote a supportive and collaborative work atmosphere.
- Focus on Customer Service: In this position, having a strong customer service mindset is essential. You should be dedicated to providing outstanding service and guaranteeing customer happiness. Building a pleasant customer experience depends on being receptive, proactive, and committed to fulfilling client demands.
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