TATA Communications Recruitment Notification for Junior Customer Service Executive

About Company(https://www.tatacommunications.com/):

Tata Group is one of the Indian Amalgamated multinationals. Its headquarters are in Mumbai. Founded in year 1868 by Jamshedji Tata. The Tata group gains international recognition after the purchase of several global companies. It is the largest and oldest industrial group in India. The group has been interested in steel, automobiles, chemicals, telecommunications, information technology, libations and hospitality, among other areas. Tata Communications Limited is one of the Indian telecommunications companies formerly known as Videsh Sanchar Nigam Limited. It was previously a government-owned telecommunications service provider and owned by the Department of Telecommunications, Ministry of Communications, Government of India.

Job Details:

• Company: TATA
  
• Role: Junior Customer Service Executive
  
• Location: Chennai
  
• Qualification: Graduate
  
• Work Experience: 0-2 Years
• Salary: Not Mentioned

Roles And Responsibilities:

• Your responsibility as a Junior Customer Service Executive will be that you need the operation and maintenance of network equipment or components to increase network efficiency and availability.
• It is necessary to ensure efficient and effective technical customer service according to the SLAs.
• You must manage the Technical Support Center (helpdesk) and escalation desk / ticket operations for all NOC and SOC issues.
•  Review L3 / L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (eg ATM) to promote network efficiency and availability.
•  Your team of specialists will provide technical expertise in assisting customers with installations, maintenance, upgrades and repairs for IP, Transportation, Voice and Mobility, ATM WLA.
• You need to diagnose, troubleshoot and resolve issues and take corrective action when needed.
• Technical expertise, business planning and workflow management must be provided to ensure smooth integration of network and system solutions / network enhancement.
• It is necessary to ensure that all installation functions are performed in a timely manner to meet the specification.

Skills Required:

• Good Communication Skills

Save yourself from fraud!

If an employer asks you to pay a deposit, registration fee, laptop fee, etc., do not pay them.

Click Here To Apply Now!

Apply Before the Link Gets Expired

BEST OF LUCK!