Pepsico Recruitment Notification for Executive

About Company(http://www.pepsicoindia.co.in/):

PepsiCo, Inc. is one of the American food, snack and beverage multinationals. It is based at the Office of Purchase in Harrison, New York.  It oversees the production, issuance and marketing of its products. Soft drinks were pioneered by Caleb Bradham, pharmacist and entrepreneur.

Job Details:

• Company: Pepsico
  
• Role: Executive
  
• Location: Hyderabad
  
• Qualification: Any Graduate
  
• Work Experience: 1-3 Years
• Salary: Not Mentioned

Roles And Responsibilities:

• Excellent knowledge of business English. (Almost native.)
• Ability to listen carefully to each consumer and use the information provided by the company to personalize responses / actions to meet the specific needs of the consumer.
• Able to react effectively and calmly in an emergency.
• Able to maintain client confidentiality.
• Respond to customers on official channels professionally and by officially responding to their inquiries, suggestions and complaints.
• Excellent verbal and written communication skills, including verbal with correct grammar. (50 wpm minimum with accuracy).
• Obtain and evaluate all relevant data to handle complaints and inquiries, so that we can understand and have a better understanding of consumer needs.
• Record the details of comments, requests, complaints and actions taken in the interaction notes and reports, if necessary, and update them in our platform.
• Search for the required knowledge/information using available resources.
• Processing of forms, orders and applications necessary to help our customers.
• Identification, escalation of priority issues and reporting to senior management.
• Routing of interactions / cases to the appropriate service resources.
• Technical expert in related computer applications.
• Ensure that adequate security and confidentiality procedures are followed on all customer interactions.
• Other tasks assigned or required to better serve our purpose.
• Attend and actively participate in team meetings / additional training sessions as scheduled.

Skills Required:

• 1 to 3 years of customer service experience, preferably in a UK / US non-voice process. Graduation is a must (must for HBS).
• Experience in handling public queries.
• Ability to work closely with others.
• Good computer skills.
• Good multitasking skills.
• Good self-study skills.

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