Kotak Recruitment Notification for Inbound Voice Process

About Company(https://www.kotak.com/en/home.html):

Kotak Life has repurchased its stake in Old Mutual and is no longer part of a joint venture, making it a 100% subsidiary of Kotak Mahindra Bank Ltd. will. Kotak Mahindra Life Insurance Company Ltd (formerly known as Kotak Mahindra Old Mutual Life Insurance Ltd.) is a wholly owned subsidiary of Kotak Mahindra Bank Ltd. The company combines its international strengths and local advantages to offer its customers a wide range of innovative life insurance products, helping them make important financial decisions at every stage of life and remain financially independent. The company covers about over 18 million lives and is one of the fastest growing insurance company in India.

Job Details:

• Company: Kotak
  
• Role: Inbound Voice Process
  
• Location: Mumbai
  
• Qualification: Any Graduates
  
• Salary: Upto 4LPA
  
• Work Experience: 0-3 Years
  
• Batch: Any

Roles And Responsibilities:

• Respond timely and accurately to customer inquiries via email, web chat, letter, phone, etc.

• Identify customer needs and the appropriate service.

• Update our internal database with information on technical issues and useful discussions with customers.

• Coordination with other internal teams/departments to resolve the customer query or request.

• Inform customers about new features and functionalities and promote digital service channels.

• Timely follow-up with customers to ensure their questions and technical issues are resolved.

• Keep customer focus at the heart of all transactions.

• Support a positive work environment by complying with company policies.

Skills Required:

• Qualification requirement is of Any Graduate

• 0-2 years of experience is mandatory.

• Candidates from Mumbai can apply.

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