Sitel Group Recruitment Notification for Customer Service Representative

About Company(https://www.sitel.com/):

Sitel is a private contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large enterprises. The company has 160,000 employees and sales of $1.7 billion.

Experience needed: Freshers

Number Of Openings: Not Mentioned

Job Profile: Customer Service Representative

Location: 

1. Gurugram

Desired Experience: 0-2 Years

Required Qualification: Any Graduate

Job Summary:

Answer incoming calls within the policies/goals set by the client and management. Consistently archives the quality goals of calls to achieve customer and customer satisfaction goals.

Job Details:

1. Age: 18 years to 35 years
2. Minimum qualification - Intermediate (or +2 equivalent).
3. Maximum Qualification – Graduates (students may be considered but should not be regular college students)
4. Experience all Undergrad or Graduate Freshers.
5. Communication Skills: Exceptional Spoken Skills in English
6. Shifts: Rotational layers (Should be comfortable to work in all shifts)

Job Profile:

1. Responsibility: Technical support for international customers
2. Shift times: Should be flexible to work in US rotational shifts.
3. Desired skills: Need perfect communication skills in International Language English.
4. Must-have technical knowledge (hardware, software and network concepts)
5. Working days: 5 days of work
6. Weekly offs: 2 weeks offs (rotation and split)
7. Transportation: Pick up from home and home drop.
8. Rounds of Interview: 
• JAM 
• HR 
• Voice and Accent 
• Tech Test 
• Operations Round.

Education:

1. Any Graduation/ Post Graduation

Key Skills:

1. Technical Support
2. International Voice
3. Communication Skills
4. Customer Service
5. Inbound Calls
6. Customer Satisfaction

Salary Details: Not Disclosed(As per market Standards)

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