Wipro Recruitment Notification for Associate- Freshers(Kolkata Branch)

About Company(https://www.wipro.com/):

Wipro Limited is an India-based multinational company headquartered in Bangalore, Karnataka, India. Its diverse business areas include FMCG, Lighting, Information Technology and Consulting. It is also the ninth largest employer in India with over 221,000 employees.

The company was founded on December 29, 1945 in Amalner, India by Mohamed Premji as Western India Product, later abbreviated to Wipro. It was initially established as a manufacturer of vegetable and refined oils in Amalner, Maharashtra, British India. under the trade names Sunflower, Camel and Kisan.

 In 1966, after Mohamed Premji's death, his son Azim Premji, aged 21, took over as chairman of Wipro.

Job Details:

• Company: Wipro
  
• Role: Associate
  
• Location: Kolkata
  
• Qualification: Any Graduate/PG/MBA
  
• Work Experience: 0-3 Years

Roles And Responsibilities:

• Provide customers with quality service.

• Receive incoming calls politely.

• Document process requirements and logs in Clarify (provisioning database).

• Order processing and monitoring through online and manual systems.

• Check all methods and procedures etc. daily for updates.

• Handle each customer inquiry by appropriately greeting the customer, establishing rapport, conducting appropriate fact finding, providing accurate and complete information, showing professionalism, resolving inquiries and fulfilling all obligations.

• Regularly track and report activities, bugs and progress.

• Providing technical support during the implementation of Services.

• Take action by escalating appropriate escalations to customer service as needed.

• Demonstrate excellent customer service skills.

Skills Required:

• Behavioral - 
• Attention to detail
• Good listening and speaking skills
• Good sales skills
• Willingness to learn  

• IT Skills - Basic Computer Applications

• Soft Skill - 
• Good lexical and grammatical ability 
• Excellent Communication skills 

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